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Implementation Guide

Launch CCM, RPM, and care coordination programs in about 30 days with a proven, compliant process. This guide outlines phases, roles, and checklists to get you live quickly.

Project Phases

1. Assessment

Eligibility review, revenue modeling, scope, and success metrics.

2. Configuration

Program setup, documentation templates, EHR alignment, device flow.

3. Training

Care team training on workflows, time tracking, and compliance.

4. Go-Live

Enroll first cohorts, begin outreach, and initiate documentation.

5. Optimization

Performance review, QA, and scaling with ongoing support.

Typical 30-Day Timeline

Week 1
Plan
  • Kickoff & success metrics
  • Eligibility & revenue model
  • Roles & RACI defined
Week 2
Configure
  • Templates & time tracking
  • EHR alignment & routing
  • RPM device workflows
Week 3
Train
  • Care team training
  • Mock encounters & QA
  • Billing dry run
Week 4
Launch
  • Enroll first cohort
  • Start outreach & RPM
  • First performance review

Roles & Responsibilities

Practice
  • Identify eligible patients and champions
  • Provide EHR access/permissions as needed
  • Complete training and assign roles
  • Review performance and approve adjustments
IHP
  • Revenue modeling and project plan
  • Workflow design and documentation templates
  • Training, QA, and compliance support
  • Reporting and optimization guidance

Requirements Checklist

Eligible patient lists (by condition/payer)
Program owner and clinical champion(s)
EHR user accounts/permissions (as needed)
Care plan templates & time tracking
RPM device process (if applicable)
Billing/export format preferences

Data, Billing & Compliance Setup

Data & EHR

Minimal EHR changes required. We align on routing, encounter types, and exports. For RPM, device data flows are established with thresholds and alerts.

Compliance

Standardized time tracking and documentation ensure audit readiness. Policies reflect payer/CMS guidance; we provide training and QA.

Billing

Month-end exports include encounter summaries and time logs. We coordinate with your billing team on formats and reconciliation.

Ready to launch?

We'll create a tailored plan with roles, timeline, and revenue impact for your practice.