Frequently Asked Questions

Your doctor enrolled you with a medical device to record readings regularly. Intelligent Health Partners (iHP) securely shares those readings with your doctor. A minimum of 16 readings each month is typically needed for effective monitoring.

Intelligent Health Partners (iHP) supports remote patient monitoring and care management by sharing your device readings with your provider and enabling timely follow‑up.

Please contact your doctor's office, or reply to the message you received and our team will assist you.

We apologize—your readings may not be reaching our portal due to a connectivity issue (e.g., network or Bluetooth on some devices). We will reach out to help resolve the problem.

Reply STOP to opt out of future messaging. Reply START to opt back in.

Visit our patient portal atpatients.intelligenthealthpartners.com. You can use your mobile phone and/or email to create or reset your password. If you have any issues, please message us.

Patients with two or more chronic conditions expected to last at least 12 months, presenting significant risk of death, acute exacerbation/decompensation, or functional decline, are generally eligible.

Patients who benefit from regular physiologic data monitoring (e.g., BP, weight, glucose, pulse oximetry) and related care management can be enrolled when medically necessary and ordered by a provider.

Yes, if criteria for both programs are met and time is not double-counted. We help configure workflows and documentation to remain compliant.

Typical CCM codes include 99490, 99439 (add-on), 99487/99489 (complex), and 99491/99437 (physician time). Coverage varies by payer; verify current policies for your locality.

Common RPM codes: 99453 (setup/education), 99454 (device supply), 99457 (first 20 minutes), 99458 (each additional 20 minutes), and 99091 (data review per 30 days).

We provide standardized workflows, time tracking, care plan documentation, and audit-ready records aligned with payer and CMS guidance. We also train staff and monitor quality.

Most practices launch within 30 days. We handle configuration, training, documentation templates, and early patient onboarding.

Yes. We provide encounter summaries, time logs, and month-end exports to support billing, plus performance reports for transparency and optimization.

In most cases, yes. We adapt to common EHRs and practice workflows. We'll align on roles, documentation, and data exchange during onboarding.